Shipping & Returns
How We Ship
Shipping is based on USPS standard shipping parcel rates. We enter the size and weight of the item and our website shoots out the rate based on USPS programming.
When the price fits we favor Priority Flat-Rate Shipping as it allows insurance and tracking included.
However, computers aren't always correct.
If the shipping amount on your order seems high or low, please contact us immediately so we may evaluate and adjust if necessary.
We have found that we have the most graceful and patient customers on earth and we are eternally grateful for that fact. We feel the best way to continue this relationship is to offer a very basic and accommodating Return Policy.
ALL SALES ARE FINAL - UNLESS...
...your item(s) arrive damaged or otherwise misrepresented.
In the event an item arrives with noticeable damage or the customer feels the item was misrepresented at the time of purchase, please email within 48 hours of receiving the item with a picture and a brief description of the error.
Refunds will only take place in the form of store credit for the full amount of the original invoice including shipping.
If for any reason you are dissatisfied with your purchase, please do not hesitate to reach out. We are always happy to work something out.
If an item is lost or otherwise misplaced by W+H and is unable to ship, the customer will receive a full refund.
Your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Our goal is to keep you as happy and smitten with us as we are with you.